Return & Refund Policy

Returns & Exchanges

We want you to be happy with your BTCH Clothing purchase. If you receive an incorrect, defective, or damaged item, please contact us within 7 days of receiving your order.

To be eligible for a return or exchange:

• The item must be unused and unworn.
• The item must be in its original condition and packaging.
• You must provide your order number and photos showing the issue.

Non-Returnable Items

We do not accept returns or exchanges for:

• Items that have been worn, washed, damaged, or altered by the customer.
• Items damaged through normal wear and tear.
• Change of mind or incorrect size selection, except where a return or exchange is required by applicable law.

Wrong or Damaged Items

If we sent you the wrong item or your item arrived damaged or defective, please contact us within 7 days of receiving your order. We will review the issue and, if approved, provide a replacement or appropriate refund.

Refunds

If a refund is approved, the refund amount will be returned through the payment method available for your order. For manual GCash payments, we may request the necessary GCash details to process the refund.

Return Shipping

If the return is due to our mistake, such as receiving a wrong or defective item, BTCH Clothing will cover the reasonable return shipping cost. For other approved returns or exchanges, the customer may be responsible for return shipping.

How to Request a Return

To request a return or exchange, please contact us with:

• Your order number
• Your name
• A description of the problem
• Clear photos or videos of the item, if applicable

We will review your request and provide instructions if the return is approved.

BTCH Clothing reserves the right to review return or refund requests based on the circumstances of each order, subject to applicable law.